What are the different types of non-verbal communication? How can non-verbal communication make or break a speech?

References:

(Phillip Cenere, Robert Gill, Celeste Lawson and Michael Lewis (2015), ebook, Melbourne, Victoria, Australia: Cambridge University Press., Communication Skills for Business Professionals.  ISBN: 978-1-107-65662-8, available at https://books.google.com.au/books/about/Communication_Skills_for_Business_Profes.html?id=483SCQAAQBAJ&redir_esc=y)

Phutela, D 2015, ‘The Importance of Non-Verbal Communication’,IUP Journal Of Soft Skills, 9, 4, pp. 43-49, Business Source Complete, EBSCOhost, viewed 18 May 2016.

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What makes a good public speaker?

“Skilled oral communication that reflects an awareness of self and others, along with an ability to convey ideas in a variety of contexts” (Hayne, McDaniel, 2013). An effective public speaker plans their communication before they communicate their points. The steps that a good public speaker takes to plan their speeches are:

  1. Situation analysis
  2. Aims/goals and objectives
  3. Targeted publics
  4. Key messages
  5. Strategies and tactics
  6. Implementation and time management
  7. Budget
  8. Evaluation

(Genere et al. 2015). The use of strategies and tactics are especially important. The use of vocal techniques and literary devices is also important in public speaking. The use of literary devices allows the speaker to affect the tone, speed or volume that a speaker uses their voice and can cause the audience to vividly visualise the message. The most popular literary devices used in public speaking are:

  • Alliteration
  • Onomatopoeia
  • Antithesis
  • Metaphors
  • Similes
  • In medias res (Latin for “in the midst of things”)
  • Anaphora

(Genere et al. 2015). An effective public speaker must also be able to make their receivers remember their speeches. Some techniques to make a presentation more memorable are:

  • Simplicity
  • Unexpectedness
  • Concreteness
  • Credibility (citing reliable sources, facts and figures)
  • Emotions
  • Stories

(Genere et al. 2015). Another strategy is non-verbal communication or body language. It is believed that when barrack Obama was campaigning for the white house his body language was largely responsible for his success.

obama_sotu_2016_ap_img
Source: http://www.thenation.com/article/barack-obama-refuses-to-be-a-lame-duck-president/

Some books place non-verbal communication at 90% of all human communication. The use of audio visual aids is also important and can make or break a presentation. Information on how to use Powerpoint effectively can be found here. It is also important to rehearse both your speech and non-verbal communication, test any audiovisual components and microphones (Genere et al. 2015).

References:

(Phillip Cenere, Robert Gill, Celeste Lawson and Michael Lewis (2015), ebook, Melbourne, Victoria, Australia: Cambridge University Press., Communication Skills for Business Professionals.  ISBN: 978-1-107-65662-8, available at https://books.google.com.au/books/about/Communication_Skills_for_Business_Profes.html?id=483SCQAAQBAJ&redir_esc=y)

Hayne, A, & McDaniel, G 2013, ‘Presentation Rubric: Improving Faculty Professional Presentations’, Nursing Forum, 48, 4, pp. 289-294 6p, CINAHL with Full Text, EBSCOhost, viewed 11 May 2016.

What does exercising emotional intelligence mean?

emotional-intelligence.jpg
source: http://themindunleashed.org/2015/03/18-signs-of-high-emotional-intelligence.html

Emotional intelligence is a crucial element of communication and can help to clearly convey a message. Daniel Goleman defines emotional intelligence as 5 elements, self-awareness, self-regulation, motivation, empathy and social skills.

Self-awareness means understanding emotions should not define your decisions. They are confident with themselves and are confident with critically assessing themselves and use this assessment to improve their performance.

Self-regulation means controlling emotions and impulses. This allows people to avoid making decisions based on strong emotions such as anger or jealousy.

Motivation characterises emotionally intelligent people, and it helps to make people productive, enjoy challenges and be effective in their roles.

Empathy is identifying and understanding the needs emotions and perspectives of others. Empathetic people are able to recognise the feelings of others and avoid stereotyping and judging too fast.

Social skills are what make you good with people and generally makes you liked and easy to talk to, it is a good indicator of social intelligence. Social skills usually mean that you are a team player and are able to focus on helping others succeed before themselves. People with good emotional intelligence are usually excellent communicators and are able to manage disagreements, build relationships and maintain relationships.(Genere et al. 2015)

Through the use of these 5 elements a sender is able to effectively communicate their message. Exercising emotional intelligence therefore means using “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use the information to guide one’s thinking and action” (Salovey & Mayer, 1990).

Randall, KJ 2014, ‘Emotional intelligence: what is it, and do Anglican clergy have it?’, Mental Health, Religion & Culture, 17, 3, pp. 262-270 9p, CINAHL with Full Text, EBSCOhost, viewed 4 May 2016.

Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185–211

(Phillip Cenere, Robert Gill, Celeste Lawson and Michael Lewis (2015), ebook, Melbourne, Victoria, Australia: Cambridge University Press., Communication Skills for Business Professionals.  ISBN: 978-1-107-65662-8, available at https://books.google.com.au/books/about/Communication_Skills_for_Business_Profes.html?id=483SCQAAQBAJ&redir_esc=y)

Soft Skills, Why are they important in a business?

Soft skills are what allow us to interact and communicate effectively with others in the workplace. “Soft skills are sometimes referred to as transferable skills because individuals can take the skills with them not only from one job to another but also across industries and sectors or even professions or careers.”  (Genere et al. 2015).

the-startup-garage-non-profit-things-to-consider-for-non-profit-business-model.jpg
Source: business2hungary.com

 

The top soft skills that employers looked for in 2002 according to the Australian Government Department of education, Science and Training’s report Employability skills for the future were loyalty, commitment, honesty and integrity, enthusiasm, reliability, personal presentation, common sense, positive self-esteem, a sense of humour, balanced attitude to work and home life, ability to deal with pressure, motivation and adaptability.

In conjunction with these skills applicants should have communication skills, teamwork skills, problem solving skills, innovative and enterprise skills, planning and organising skills, self-management skills, learning skills and technology skills.

Soft skills are important because not only are employers looking for someone who can do the job such as a the programming part of being a programmer, but also someone that they and their customers can like, communicate and get along with.

Soft skills are important in a business as they create consistency throughout the business through traits such as loyalty and improve the image of the company through the communication skills. The Teamwork and Problem solving skills can help the business overcome any problems that it may encounter. Innovative and enterprise, technology and learning skills are important as they help in keeping the business progressing and moving forward.

References:

(Tulgan, Bruce. Professional Safety. Dec2015, Vol. 60 Issue 12, p24-25. 2p.)

(Phillip Cenere, Robert Gill, Celeste Lawson and Michael Lewis (2015), ebook, Melbourne, Victoria, Australia: Cambridge University Press., Communication Skills for Business Professionals.  ISBN: 978-1-107-65662-8, available at https://books.google.com.au/books/about/Communication_Skills_for_Business_Profes.html?id=483SCQAAQBAJ&redir_esc=y)